COVID-19 Updates

Covid-19 UPDATES

Carlile continues to monitor news and official government guidelines related to the COVID-19 pandemic. Carlile remains fully operational and we do not expect any changes to our schedule.

Carlile’s main concern is for the safety and health of its employees, customers, and vendors.  To that end we have established business continuity plans that are in place to minimize disruption of operations and communications.  However, we realize in some cases, Carlile is one component of your supply chain and we will continue to monitor the logistics issues facing the entire marketplace and are committed to business continuity and providing safe and reliable transportation services to the State of Alaska.

If you have questions or require further information, please do not hesitate to contact your account executive or customer service.

Message from Carlile President Terry Howard

Carlile president Terry Howard is confident in Alaska’s supply chain and Carlile’s ability to remain fully operational.


New Mask Protocol at Carlile Facilities

Carlile remains fully operational and continues to deliver while following CDC, State, and Local guidelines to keep employees, customers, and the community safe. Carlile is implementing a new mask policy at all facilities to protect our employees and visitors: Customers and guests must wear homemade or non-medical masks when visiting Carlile facilities Employees, customers and […]

Carlile Continues to Deliver

Carlile remains fully operational and continues to deliver while following federal, state, and local guidelines to keep employees, customers, and the community safe. 

Please contact Carlile customer service or your account executive should you have any questions. 

Customer Service
customerservice@carlile.biz
1-800-478-1853
Monday – Friday, 8 am – 5 pm AST

Thank you to Nancy Hendrix for sewing bandana masks for Carlile employees who continue working to keep Alaska’s supply chain moving. 

POD SIGNATURE PROCESS CHANGE

In keeping with CDC guidelines and recommendations for social distancing, Carlile is changing our signature process at the time of delivery. For the next 30 days Carlile drivers will ask for the receivers full name, document any exceptions per your instructions, then print and sign on your behalf.   

EXPECTING A CARLILE DELIVERY BUT YOUR BUSINESS IS IMPACTED?

If your business is impacted by the emergency order and you are expecting a Carlile delivery, please contact customer service so we can make the necessary arrangements to complete your delivery.

Carlile continues to monitor federal, state, and local news and guidelines related to COVID-19. We will continue to provide COVID-19 updates as needed at www.carlile.biz/covid-19-updates.

Please contact customer service or your account executive should you have any questions.

Customer Service
customerservice@carlile.biz
1-800-478-1853
Monday – Friday, 8 am – 5 pm AST

CARLILE REMAINS FULLY OPERATIONAL DESPITE MUNICIPALITY OF ANCHORAGE  “HUNKER DOWN” EMERGENCY ORDER

Because Carlile provides critical transportation services for freight and cargo, we remain fully operational despite an emergency order to “hunker down” issued this evening by the Municipality of Anchorage. The order specifically exempts “trucking and shipping” operators. 

EXPECTING A CARLILE DELIVERY BUT YOUR BUSINESS IS IMPACTED?

If your business is impacted by the emergency order and you are expecting a Carlile delivery, please contact customer service so we can make the necessary arrangements to complete your delivery. 

Carlile continues to monitor federal, state, and local news and guidelines related to COVID-19. We will continue to provide COVID-19 updates as needed at www.carlile.biz/covid-19-updates. 

CARLILE WAIVING SOME ACCESSORIAL FEES FOR 30 DAYS

During this challenging time Carlile recognizes that many customers have had to adjust their operations and schedules in order to safeguard their employees and comply with CDC, state, and local guidelines.

To better coordinate with customers, Carlile can make phone contact prior to deliveries to make sure they are able to receive shipments and to confirm a more specific delivery time. If this service will help, please contact customer service and we will update your delivery notifications.

Carlile is waiving the standard accessorial fees for advanced notifications and driver delays caused by the changes our customers are having to make because of the COVID-19 challenge.

Carlile remains fully operational and continues to monitor federal, state, and local updates and guidelines.

Carlile will continue to provide COVID-19 updates as needed at www.carlile.biz/covid-19-updates. 

Please contact customer service or your account executive should you have any questions. 

Customer Service
customerservice@carlile.biz
1-800-478-1853
Monday – Friday, 8 am – 5 pm AST

CARLILE NOT IMPACTED BY US-CANADA BORDER RESTRICTIONS

Carlile deliveries to Alaska will NOT be impacted by the US – Canada border restrictions announced by the Federal Government today. Those restrictions only impact “non-essential” travel between the United States and Canada and does not apply to the transportation of goods and services.

Carlile remains fully operational and we continue to monitor federal, state, and local updates and guidelines.

Carlile will continue to provide COVID-19 updates as needed at www.carlile.biz/covid-19-updates.