MyConnect Frequently Asked Questions

No, you can shop by phone or catalog as well. Wherever you purchase from, make sure to use the special MyConnect shipping address (including your MyConnect customer ID). 

Please use the MyConnect Shipping Quote calculator to estimate the cost of shipping your packages to your nearest Carlile MyConnect shipping terminal. You will need shipping dimensions and weight.  

Please note that actual charges are based on verified shipping specifications once we receive your items at our Tacoma, WA shipping terminal. 

The key to MyConnect is using the unique shipping address provided when you register for MyConnect. This address is for Carlile’s shipping terminal in Tacoma, WA and includes your unique MyConnect customer ID number. 

Use your MyConnect shipping address (instead of your home or business address) anytime you make a purchase and MyConnect will deliver your items to a Carlile terminal near you in Alaska.

You will receive a notification once your items have been received in Tacoma, WA and actual charges are determined based upon verified shipping specifications. Login to MyConnect to pay for your package shipments and your items will be on their way to Alaska. 

Package shipments to Alaska can be picked up during business hours at your designated Carlile MyConnect shipping terminal.

MyConnect’s Alaskan Shipping Terminals  

Anchorage Terminal
1800 East 1st Avenue
Anchorage, AK 99501
Directions
Open Mon-Fri 8a – 5p

Fairbanks Terminal
900 Aurora Drive
Fairbanks, AK 99701
Directions
Open Mon-Fri 7a – 6p | Sat 8a – 12p

Kenai Terminal
1216 Bridge Access Road
Kenai, AK 99611
Directions
Open Mon-Fri 7a – 5p | Sat 7a – 12p

Kodiak Terminal
5152 Tom Stiles Road
Kodiak, AK 99615
Directions
Open Mon-Fri 8a – 5p

Prudhoe Bay Terminal
500 Airport Way
Prudhoe Bay, AK 99701
Directions
Open Daily 6a – 7p

Tracking shipments from your retailer to MyConnect

Use the tracking information provided by your retailer to track your shipment until it is delivered to Carlile MyConnect in Tacoma, WA.

Tracking shipments once received by MyConnect

You will receive a notification once your items are received by Carlile MyConnect in Tacoma, WA. Log in to your MyConnect account for tracking information until your item reaches its destination in Alaska. 

Standard Liability Coverage Included

The maximum liability on your shipment will be $20.00 per pound up to a maximum of $200,000 per shipment for new goods. Household goods and used goods will have a maximum liability of $0.10 per pound up to a maximum of $5,000 per shipment.

Additional Coverage Available

Additional coverage beyond Carlile’s standard liability coverage is available and can be added when completing your shipment in MyConnect. Simply provide a declared value and additional coverage charges can be added to your order.

The maximum liability on the shipment will be increased up to the declared value, not to exceed $200,000 per shipment.  In no case will the declared value exceed the replacement value of the goods.

Package Express members will need to establish a new MyConnect account (it’s simple and free).

MyConnect will replace Package Express effective January 1, 2021. With MyConnect you’ll enjoy an enhanced shipping to Alaska experience with no size or weight restrictions.  

Everything from Bed Frames to flame throwers, tires to engines, to stovetop hood vents to baby cribs have been shipped with MyConnect!

Have a question about the type of product you want to ship? Contact us today!

The following items are prohibited and will not be accepted for MyConnect shipments: 

• Temperature–controlled / perishable freight 
• Illegal drugs 
• Live animals 
• Firearms 
• Fireworks 
• Coins, currency, stocks, bonds, or cash equivalents 
• Jewelry, furs, and precious metals 

While there are a lot of retailers you can have ship to Alaska using Carlile, below is a list of some of the most popular:

1. Ikea
2. Wayfair
3. Home Depot
4. Walgreens
5. Scan Home
6. Staples
7. Conoco
8. Hilcorp
9. Carquest
10. NAPA
11. O’Reilly’s
12. Sportsman’s Warehouse
13. Keller Supply
14. Holiday Station
15. Grainger
16. SteamDot Coffee
17. Anixter
18. Wesco
19. Metrie
20. Rodda Paint
21. Xerox
22. Alyeska Pipeline
23. East Penn Manufacturing / Deka Batteries

Have questions about a retailer that is not on this list? Contact us today to speak with someone in Customer Service!

Yes! You can have packages from IKEA delivered to Alaska.

Use your MyConnect shipping address (instead of your home or business address) anytime you make a purchase and MyConnect will deliver your items to a Carlile terminal near you in Alaska.

Yes! You can have Wayfair packages delivered to you in Alaska.

Use your MyConnect shipping address (instead of your home or business address) anytime you make a purchase and MyConnect will deliver your items to a Carlile terminal near you in Alaska.