MyConnect^®Ship to Alaska from the stores that won’t.

Use the free estimator. Put in the size and weight from the product page and you’ll see what we’ll charge before you commit. Rates are based on the total space the shipment takes up, packaging included. The final charge is based on the shipment as we measure it when it arrives in Tacoma.

We send an email or text once your shipment reaches Tacoma and confirm the charge from its measured size. Then sign in to MyConnect and pay online any time before you pick it up.

Retailers charge sales tax at checkout based on the shipping destination. Alaska customers may request a refund of Washington sales tax paid on purchases shipped to their MyConnect account address through the Washington Department of Revenue. Some limits apply. See Washington DOR – Sales Tax Exemption for Nonresidents for details.

It depends on the size and weight. Run your item through the estimator and compare it with what the store or a parcel carrier quotes. MyConnect was built for people who don’t need a freight contract, and you pay by size and weight.

No. Phone and catalog orders work the same way. A friend, a family member, or a business in the Lower 48 can also drop a package at our Tacoma terminal for you. Make sure they have your account number and destination.

Furniture, tires, appliances, tools, e-bikes, batteries, and the other things parcel carriers won’t fly. If any dimension of your item is over 12 feet, our quotes team will price it for you as a custom shipment. We can’t take firearms (ammunition is okay), alcohol or tobacco, prescription or illegal drugs, perishables or anything temperature-sensitive, live plants, or cash, jewelry, antiques, and other high-value fragile items. Hazardous materials can ship with some requirements; see Section 7 of the Terms and Conditions.

Yes. Some liability limits and packing requirements apply. See the Packaging Guidelines and the MyConnect terms in your account.

We process shipments as they arrive and cannot consolidate them. Each box gets checked in as its own shipment under your account, and each one carries its own charge. You can group them in your account to track and pay for them all at once. If you have an order with multiple items, it can be helpful to ask your shipper to ship them in one box or wrapped together on a pallet for large orders.

Until it reaches Tacoma, use the tracking number the store gives you. Once we check it in, we send you an email, and you can follow it in your MyConnect account until it reaches your pickup location.

Call us and a live person will work it with you. MyConnect provides standard liability coverage for loss, damage, or theft of goods up to $100.00 per package unless shipper declares a higher value. You may declare a higher value for the shipment when reviewing your shipment on the MyConnect portal. Different liability limits are available if a shipment has a declared value or in exchange for higher freight rates. The maximum liability will be based on the declared value. Additional charges will apply for declared value coverage over $100 USD. The cost for additional coverage is $1.00 per $100 of declared value or a fraction thereof, depending on the value declared. The cost for declared value on any shipment to an aviation destination (Aniak, Barrow/Utqiagvik, Bethel, Dillingham, King Salmon, Kotzebue, Nome, or Unalakleet) is $2.50 per $100 of declared value. The minimum charge for declared value is $15.00. Our customer service number is 1-800-478-1853.